FAQs
1. I have a question about my order. What’s the easiest way to contact you?
For urgent matters, we recommend emailing us at Emotivausa@gmail.com.
All of our pages are managed directly by the co-founders, and we’ll be happy to give you the best experience when ordering from our store.
2. I need to change my shipping address. What should I do?
Please let us know within the first 24 hours after placing your order if you need to change the shipping address.
For the fastest response, email us at Emotivausa@gmail.com.
3. Where is my shipping confirmation?
Please allow 24–48 hours for most orders to be processed before receiving your shipping confirmation email.
During the holiday season, orders may be delayed due to high demand.
If you still haven’t received your confirmation, please check your spam or junk folder.
4. Why hasn’t my tracking number updated?
Please allow 2–4 days for your order to be processed and for the tracking information to update.
If your tracking still hasn’t updated after that time, send us an email so we can help resolve the issue.
5. Do you accept international orders?
Yes, we do accept international orders.
However, shipping rates and delivery times may vary depending on your location outside the United States.
6. What if I want to cancel an order or I changed my mind?
If you’d like to cancel an order or you’ve changed your mind, please email us within 1–2 days of placing your purchase.
7. What is your return policy?
We offer a 90-day return policy for all orders, as long as the item is not damaged from use.
Simply email us at Emotivausa@gmail.com to start the return process