Return Policy

Refund Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it: unused, with tags, and in its original packaging.
You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Emotivausa@gmail.com.
Please note that returns must be sent to the following address:

750 Walnut St, Colton, CA

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return-related questions at Emotivausa@gmail.com

Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants)

  • Custom products (special orders or personalized items)

  • Personal care items (such as beauty products)

We also do not accept returns for hazardous materials, flammable liquids, or gases.
Please contact us if you have questions or concerns about a specific item.

Unfortunately, we cannot accept returns for sale items or gift cards.

Exchanges

The fastest way to ensure you get the item you want is to return the item you have.
Once your return is accepted, you can make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

If your merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

As stated above, the item must be in the same condition in which you received it: unused, with tags, and in its original packaging.
You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know whether the refund was approved or not.
If approved, your refund will be processed automatically to your original payment method within 10 business days.

Please remember it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at Emotivausa@gmail.com